Effective Date: 05/23/25

Lumono ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and share your information when you use our website, services, and platform (collectively, the “Service”).

By using our Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

Full name, email address, and phone number during account creationBusiness details and preferences. Payment and billing information (collected securely via third-party processors)

B. Automatically Collected Information

Device type, browser, IP address, and operating system. Website interactions and usage data (via cookies or analytics tools)

C. Communication Data

Messages or responses sent through Lumono’s automated texting systemCall metadata from your assigned Lumono number

2. How We Use Your Information

We use the collected information to:

Provide and improve our services. Assign and manage your Lumono phone number. Communicate with you about account activity, billing, and support. Analyze usage and improve product performance. Comply with legal obligations

3. Third-Party Services

We may use trusted third-party providers for:

Payment processing, Analytics and performance monitoring (e.g., Meta Pixel, Google Analytics), SMS delivery, and call routing

These providers have access to limited data as necessary to perform their functions and are obligated not to disclose or misuse it.

4. Data Retention

We retain your personal information as long as your account is active or as needed to:

Fulfill the purposes outlined in this policy, Comply with legal and regulatory requirements, and Resolve disputes and enforce our agreements

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data, Object to or restrict certain data processing, Withdraw consent at any time (if consent is the basis for processing)

To exercise your rights, contact us at

[email protected]

6. Security

We implement appropriate security measures to protect your data, including encryption, access controls, and secure data storage. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Lumono does not knowingly collect or solicit personal information from children under 18. If we learn that we have inadvertently gathered such data, we will promptly delete it.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of material changes by posting an updated version on our website with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email:
[email protected]

Website:
www.lumono.io